Frequently Asked Questions
Everything you need to know about shopping at Jean's Restaurant Supply.
Do you sell to the general public or just commercial businesses?
We welcome everyone! While we specialize in commercial-grade equipment for restaurants, our store is open to home chefs and residential customers looking for professional-quality kitchenware and appliances.
What are your shipping rates and delivery times?
Shipping costs are calculated based on weight, dimensions, and destination. Standard ground orders typically ship within 1-2 business days. For large equipment requiring freight delivery, please allow 5-7 business days for processing.
Can I return an item if it doesn't fit my kitchen?
Yes, most unused items in original packaging can be returned within 30 days. Please note that certain large equipment and special-order items may be subject to a restocking fee. Shipping costs for returns are the responsibility of the customer.
Are your appliances covered by a warranty for residential use?
Many commercial-grade appliances carry warranties that are only valid in a commercial environment. We recommend checking the specific product description or contacting our team to confirm if a manufacturer's warranty applies to home use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and specialized financing for large equipment purchases.
Do you offer assembly or installation services?
We provide curbside delivery for all equipment. While we do not offer direct installation services, we can often recommend certified local technicians to help you set up your new commercial range, refrigeration, or dishwasher.