Returns & Exchanges Policy

At Jean's Restaurant Supply, we want you to be completely satisfied with your professional kitchen equipment and home culinary tools. If an item does not meet your expectations, you may return it within 30 days of delivery provided it is in its original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or log into your account to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the item in its original manufacturer packaging with all manuals and accessories included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, your refund will be processed to the original payment method within 5-7 business days.